fg66c Privacy Policy

1. Introduction

fg66c ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the fg66c platform at https://fg66c.io ("Platform"). This Privacy Policy sets out in full detail the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the security measures applied to protect it, and the rights available to you as a data subject.

This Privacy Policy applies to all registered players, visitors who browse the Platform without registering, and any individual who communicates with fg66c via email, live chat, or any other channel. It should be read alongside the fg66c Terms & Conditions, which govern the overall legal relationship between you and fg66c.

By creating an Account or continuing to use the Platform after the effective date shown above, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.

2. Personal Data We Collect

The categories of personal data fg66c may collect about you are set out in the table below. Not all categories apply to every interaction — the data collected depends on how you use the Platform.

Category	Examples	Collected At
Identity Data	Full legal name, date of birth, gender, National Identity Card (NID) number, passport number	Registration, KYC verification
Contact Data	Email address, mobile phone number, residential address (including city — Dhaka, Chittagong, Sylhet, etc.)	Registration, profile updates
Financial Data	bKash / Nagad / Rocket / Upay mobile number, bank account reference, transaction history, deposit and withdrawal amounts in Taka	Deposit / withdrawal transactions
Verification Documents	Scanned NID, passport, driving licence, proof-of-address document, payment method screenshot	KYC identity verification
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6)	Every Platform visit
Usage Data	Pages visited, games played, bets placed, session duration, click-path data, search queries within the Platform	Every authenticated session
Communications Data	Content of emails, live chat transcripts, support ticket records, survey responses	When you contact support
Marketing Preferences	Opt-in / opt-out status for email and SMS promotions, preferred communication language (English)	Registration, account settings

fg66c does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data (other than identity document photographs submitted for KYC purposes). If you voluntarily provide such information in a support communication, it will be used solely to resolve your query and will not be stored in a dedicated sensitive data field.

3. How We Collect Your Data

fg66c collects personal data through the following means:

3.1 Direct Submission

Data you provide directly when you register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.

3.2 Automated Technologies

Data collected automatically each time you visit or interact with the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. This data typically includes your IP address, device identifiers, browser type, and behavioural patterns on the Platform. See Section 5 for full details on cookies.

3.3 Third-Party Sources

Data received from third parties in limited and lawful circumstances, including:

• Identity verification and KYC service providers, who may confirm or supplement the identity information you have provided.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), who confirm the outcome of a payment transaction without sharing full payment credentials with fg66c.
• Fraud prevention and anti-money laundering screening services, which may flag an account or transaction for further review.
• Analytics providers, who supply aggregated and anonymised data about Platform usage trends.

4. Purpose and Legal Basis for Processing

fg66c processes your personal data only where a legitimate legal basis exists. The table below maps our processing activities to their corresponding purposes and legal bases.

Processing Purpose	Data Categories Used	Legal Basis
Creating and managing your Account	Identity, Contact	Contract performance
Processing deposits and withdrawals	Identity, Financial	Contract performance
Identity and age verification (KYC)	Identity, Verification Documents	Legal obligation; Contract performance
Fraud prevention and anti-money laundering	Identity, Financial, Technical	Legal obligation; Legitimate interest
Delivering platform services and game access	Identity, Usage, Technical	Contract performance
Customer support and dispute resolution	Identity, Contact, Communications	Contract performance; Legitimate interest
Responsible gaming monitoring	Identity, Usage, Financial	Legal obligation; Legitimate interest
Sending account notifications and security alerts	Contact, Identity	Contract performance; Legitimate interest
Sending promotional offers and bonuses	Contact, Marketing Preferences	Consent
Platform analytics and improvement	Technical, Usage	Legitimate interest

5. Cookies and Tracking Technologies

The fg66c Platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to protect your session security, and to understand how players navigate and use the site.

5.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to operate. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings (English), display preferences, and previously entered data to improve your experience across sessions.
• Analytics Cookies: Collect anonymised and aggregated data about how players use the Platform — pages visited, time on page, error rates — to help fg66c improve the service. fg66c uses only privacy-respecting analytics tools and does not enable cross-site tracking.
• Security Cookies: Used to detect and prevent fraudulent account access, bot activity, and session hijacking.

5.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or access game content. Strictly necessary cookies cannot be disabled via browser settings as they are required for the secure operation of the Platform.

6. Third-Party Data Sharing

fg66c does not sell, rent, or trade your personal data to any third party. We share personal data only in the following strictly defined circumstances:

• Service Providers: Carefully selected vendors who provide technical and operational support to fg66c, including payment processing partners (bKash, Nagad, Rocket, Upay), cloud hosting providers, identity verification services, fraud screening tools, and customer support platforms. All service providers are bound by written data processing agreements and are prohibited from using your data for any purpose other than delivering their contracted service to fg66c.
• Game Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a player session token or anonymised player identifier) necessary to operate game sessions. These providers are not given access to your full identity or financial records.
• Legal and Regulatory Authorities: fg66c may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful regulatory request. Where permitted, fg66c will inform you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of fg66c's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

In all cases of third-party sharing, fg66c applies the principle of data minimisation — sharing only the minimum data necessary for the specific purpose.

7. Payment Data and Financial Privacy

fg66c takes the security of financial data with the utmost seriousness. The following specific rules apply to payment data processed on the Platform:

• fg66c does not store full card numbers, CVV codes, or complete mobile banking credentials on its own servers. Payment transactions are tokenised and processed via certified payment gateway partners.
• Your bKash, Nagad, Rocket, or Upay mobile number is stored in encrypted form and is used solely for the purposes of processing your transaction and matching incoming payments to your Account.
• Transaction history (deposit and withdrawal amounts in Taka, dates, and payment method type) is retained within your Account dashboard and in fg66c's records for a minimum of five years to satisfy applicable financial record-keeping obligations.
• fg66c will never request your full mobile banking PIN, one-time password (OTP), or online banking password through any channel, including live chat, email, or phone. Any communication requesting such information should be treated as fraudulent and reported to fg66c Support immediately.

8. Data Security

fg66c implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Transport Encryption: All data transmitted between your browser or device and the Platform is encrypted using TLS 1.2 or higher (256-bit SSL). The Platform enforces HTTPS on all pages.
• Data-at-Rest Encryption: Sensitive personal data stored in fg66c's databases — including identity documents, financial records, and KYC data — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff are granted access only to the data categories required to perform their specific job function. All data access is logged and subject to regular audit.
• Intrusion Detection: fg66c operates continuous network monitoring, intrusion detection systems, and regular penetration testing to identify and address security vulnerabilities proactively.
• Incident Response: In the event of a data security incident that affects your personal data, fg66c will assess the incident, take appropriate remedial steps, and notify affected players within a reasonable timeframe where required.

While fg66c takes all reasonable and practicable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for notifying fg66c Support immediately if you suspect unauthorised access to your Account.

9. Data Retention

fg66c retains personal data for the periods set out in the following schedule, after which data is securely deleted or anonymised unless a longer retention period is required by law:

• Account and Identity Data: Retained for the duration of the active Account relationship, plus a minimum of five (5) years following Account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of five (5) years from the date of verification, in line with applicable anti-money laundering regulations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years from the date of the final communication in each case, to support dispute resolution.
• Technical and Usage Data (logs): Retained for up to twelve (12) months, after which raw logs are deleted or aggregated into anonymised analytics.
• Marketing Preferences: Retained until you withdraw consent or close your Account. Opt-out records are retained indefinitely to ensure we do not contact you again after an opt-out.

10. Your Data Rights

As a player on the fg66c Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact fg66c at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and respond in full within thirty (30) days.

• Right of Access: You have the right to request a copy of all personal data fg66c holds about you, free of charge, in a structured and readable format.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly through your Account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to fg66c's legal retention obligations — we cannot delete data we are required by law to retain.
• Right to Restrict Processing: You may request that fg66c temporarily suspend processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to a particular processing activity.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to have that data transmitted to another controller where technically feasible.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time via your Account settings or by contacting support.

11. Children and Minors

The fg66c Platform is strictly for adults aged 21 years and above. fg66c does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an Account or provided personal data on the Platform, please contact fg66c Support immediately at [email protected]. We will promptly investigate and, where confirmed, close the Account and delete all associated personal data.

fg66c uses age-verification processes at registration and during KYC review to prevent under-21 access to the Platform. Accounts for which age cannot be verified will be suspended pending completion of verification.

12. International Data Transfers

fg66c's primary infrastructure and data storage is operated in secure data centres. In order to deliver certain services — including cloud hosting, game content delivery, and fraud screening — some personal data may be processed by service providers located outside Bangladesh. Where such transfers occur, fg66c ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include contractual data protection clauses, data processing agreements, or equivalent mechanisms applicable in the relevant jurisdiction.

fg66c does not transfer personal data to any country or territory that does not provide an adequate level of data protection without first putting in place the safeguards described above.

13. Marketing Communications

With your consent, fg66c may send you promotional communications relating to bonuses, new games, seasonal offers (such as Eid specials, Pohela Boishakh promotions, BPL cricket betting offers), and platform updates. All marketing communications are sent in English.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Updating your communication preferences in the Account settings panel.
• Contacting fg66c Support at [email protected] with the subject line "Marketing Opt-Out".

Opting out of marketing communications does not affect transactional communications. fg66c will continue to send you account-related notifications — such as deposit confirmations, withdrawal updates, security alerts, and KYC requests — regardless of your marketing preferences, as these are necessary for the operation of your Account.

14. Changes to This Privacy Policy

fg66c reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. Where changes are material — meaning they substantially affect your rights or how we use your data — we will provide at least fourteen (14) days' advance notice by email to your registered address and by a prominent notice on the Platform prior to the changes taking effect.

Minor clarifications, corrections of typographical errors, or changes that do not materially affect your rights may be made without advance notice, effective immediately upon publication. The "Last Updated" date at the top of this document will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fg66c handles your personal data, please contact us using the details below. All enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Privacy Enquiries: "Privacy Policy Enquiry"
• Live Chat: Available 24/7 inside your fg66c Account dashboard
• Response Time: Within 5 business days for acknowledgement; within 30 days for full response

For responsible gaming concerns or self-exclusion requests, please visit the fg66c Responsible Gaming page, where dedicated tools and support guidance are available.